FAQ

Default solution folder, feel free to edit or delete it.

I want to know how you charge sms per person
Ooops we are sorry you experienced that. Please note that the charge per recipient for SMS is 160 characters, any message beyond 160 characters is 2 SMS pe...
Mon, 2 Aug, 2021 at 10:35 AM
WHY IS THE VOICE MESSSAGE NOT WORKING?
Voice Messaging can be done using Quick SMS, Group Messaging, and Excel Messaging. To send Voice SMS, Click on SEND VOICE SMS in the blue text box, a new pa...
Tue, 3 Aug, 2021 at 9:48 AM
App
Oops, sincere apologies for the inconvenience. Our app is currently undergoing an upgrade and is unavailable for usage. Kindly use either the web app or Ch...
Tue, 3 Aug, 2021 at 9:49 AM
mNotify App
Oops, sincere apologies for the inconvenience, Our app is currently undergoing an upgrade therefore it's not available for usage.  Kindly ...
Tue, 3 Aug, 2021 at 9:52 AM
my messages are not delivered
Ooops we are sorry about that. Please see some reasons why messages may not deliver. UNDELIVERED Your message was not delivered. This happens when the Carr...
Tue, 3 Aug, 2021 at 9:55 AM
Cancel scheduled messages
We are sad to hear you want to cancel your scheduled messages.  To cancel messages, Click on the MESSAGES button on your dashboard and select SCHE...
Tue, 3 Aug, 2021 at 10:06 AM
I want to cancel a scheduled message
We are sad to hear you want to cancel your scheduled messages. To cancel messages, Click on the MESSAGES button on your dashboard and select SCHEDULED MESSA...
Tue, 3 Aug, 2021 at 10:07 AM
Hi, I tried using the voice call feature. The message is sent using a particular number from your system. Can I change that to my number?
Thank you for contacting mNotify, you can call us on 0541509394 or send us an email via support@mnotify.com
Tue, 3 Aug, 2021 at 10:11 AM
My sms balance reduces even if i havent sent any sms
Thank you for contacting mNotify, you can call us on 0541509394 or send us an email via support@mnotify.com
Tue, 3 Aug, 2021 at 10:13 AM
i recharged my account a week ago but have not receive the credit yet
We sincerely apologize for the inconvenience caused. Please share a screenshot of the transactional message you received after making the payment with us via...
Fri, 6 Aug, 2021 at 10:19 AM